Summary
Shipping Time section restructured with added clarification on delivery classification and LSP responsibilities. No new requirements or deadlines introduced—existing rules restated for clarity.
Why it matters
Clarifies that on-time vs. late delivery is determined by LSP timestamp, not seller action, reducing seller confusion about accountability. No compliance exposure change since obligations predate this restatement.
Recommended action
Review updated Shipping Time guidance to confirm current fulfillment practices align with LSP delivery SLA definitions. No urgent compliance action needed as requirements remain unchanged.
Shipping time refers to the number of business days a Logistics Service Provider (LSP) takes to deliver an order after the seller hands it over.
The product display page gives each customer shipping options based on what was set by sellers in the Shipping Template (a tool in Seller Center to configure shipping rules) section of Seller Center. Sellers must ship orders in accordance with the customer's selected shipping-service level.
In order to qualify for specific shipping options, sellers must uphold certain delivery performance thresholds outlined in the Shipping Template. If sellers fall below the threshold, faster shipping options will be removed in Seller Center and on the product display page. For additional information and a screenshot of the Shipping Template, please refer to Seller Shipping Configuration.
For an order to be considered delivered on time, the Logistics Service Provider (LSP) must mark it as Delivered on or before the deliver-by SLA. The Seller Center will then update the order status to Delivered. Orders not marked as Delivered by the deliver-by SLA are classified as "Late Deliveries," while those marked as Delivered on or before the deadline are considered "On-Time Deliveries."
No content was removed in this update.
Affects: Seller