Summary
Added four appeal grounds for Late Dispatch Rate enforcement: FBT exemption clarification, duplicate order enforcement, incorrect categorization, and force majeure (strikes, disasters, power outages, system issues).
Why it matters
Sellers previously had no documented appeal path for LDR violations. New grounds provide defense mechanisms but require evidence gathering for labor disputes, environmental events, system failures, and duplicate enforcement claims—failure to appeal creates compliance exposure.
Recommended action
Review LDR calculations for last 90 days; document any force majeure events, system outages, or duplicate order flags. Establish process to submit appeals with timestamped evidence within 30 days of enforcement notice to avoid account restrictions.
75 of those orders were through FBT, so they are exempt from being considered late
The remaining 25 orders were not fulfilled through FBT and did not meet the dispatch SLA requirement
Appeals
Tik Tok Shop enforced an order ID more than once (either in the same calculation period or in consecutive calculation period for the same SKUs (Stock Keeping Units))
Tik Tok Shop incorrectly categorized an order as late when it was dispatched in accordance with the dispatch SLA
Local fulfillment warehouse operations disrupted due to events or circumstances beyond seller and warehouse control Labor strikes/disputes, environmental disasters or accidents, power outages or utility failures
Labor strikes/disputes, environmental disasters or accidents, power outages or utility failures
Seller unable to dispatch orders on time due to system issues with Seller Center
No content was removed in this update.
Affects: Seller