Summary
VTR appeals section added clarifying two scenarios accepted: customer confirms receipt or logistics integration error. This is a presentation reorganization of existing appeal criteria already present in old policy context.
Why it matters
Sellers already had access to VTR appeals, but this extracted section improves navigation and clarity. No new appeal grounds introduced—both scenarios were previously stated in full policy. Helps sellers locate appeal eligibility faster.
Recommended action
Review your VTR appeal procedures to ensure you have documented evidence of customer receipt confirmation or error logs from TikTok logistics integration. File appeals only under these two validated scenarios.
Appeals
The customer has directly confirmed to the seller that the order has been received
A logistics integration error occurred and Tik Tok Shop mistakenly issued a violation
No content was removed in this update.
Affects: Seller