Summary
Policy now formally defines Seller-Fault Cancellation Rate (SFCR) metric with nine specific cancellation categories. Previously no explicit SFCR tracking framework existed.
Why it matters
Sellers now face measurable enforcement risk tied to a new metric tracking inventory stockouts, pricing errors, shipping delays, and recalls. Violations could trigger suspension under existing "failure to fulfill" enforcement actions.
Recommended action
Audit cancellation patterns by category (inventory, pricing, shipment delays, recalls, COA). Establish monitoring and remediation workflows for high-risk categories before enforcement thresholds are applied.
Cancellations due to unpaid postage orders and counterfeit label issues
Cancellations due to failure to provide a Certificate of Authenticity (COA) for pre-owned luxury products
Appeals
System error within Tik Tok Shop Platform (multiple enforcements for a single order ID, Seller Center system issue)
Uncontrollable LSP disruptions (force majeures, carrier system issues)
No content was removed in this update.
Affects: Seller