Summary
FAQ section restructured into clearer Q&A format covering prohibited products, rejection procedures, and appeal processes. No new rules or enforcement requirements introduced.
Why it matters
Improved clarity helps sellers understand existing prohibition rules and rejection workflows. Emphasizes that appeal decisions are final for clearly-prohibited items, reinforcing compliance expectations without new penalties.
Recommended action
Review updated FAQ to ensure understanding of rejection resolution steps and appeal limitations. No policy compliance changes required.
Q1:
Why can I list a product on another marketplace, but not on Tik Tok Shop?
A dietary supplement allowed on another marketplace may still be prohibited on Tik Tok Shop if it contains ingredients not approved under our Prohibited Products Policy. Even if it is allowed elsewhere, it cannot be sold here unless Tik Tok Shop updates its policy.
Policies are not the same across marketplaces. Each marketplace sets its own compliance and safety rules.
Tik Tok Shop reviews and updates its policies from time to time. As regulations and market conditions change, some prohibited categories may be updated.
Until an official update is announced, do not list prohibited items. Doing so may lead to rejection, delays, or even account penalties.
Q2:
What should I do if my product listing is rejected?
Read the rejection message carefully to understand the reason.
Fix the issue before resubmitting (for example, update the description, upload the right certification, or check the category rules).
Avoid resubmitting the same product without changes. Repeated attempts can lead to penalties.
Q3:
Can I appeal a prohibition decision?
Submit an appeal through the Seller Center.
Your appeal will be reviewed, but if the product is clearly listed in the Prohibited Products Policy, the decision cannot be changed.
What Products Are Prohibited?
No content was removed in this update.
Affects: Seller, Listing
