Summary
Concert tickets now qualify for refunds when events are rescheduled, postponed, moved, or canceled. This reverses prior non-refundable policy for virtual goods and creates exception-based refund obligations sellers must honor.
Why it matters
Sellers offering concert tickets must now process refunds for specific event changes, increasing fulfillment costs and operational complexity. Non-compliance risks account penalties and listing removal per platform enforcement policy.
Recommended action
Audit concert ticket listings and refund policies. Implement systems to monitor event status changes and automate or process refunds within 2–4 business days per pricing tier. Document refund triggers and procedures.
Refunds will be supported for concert tickets when the event is rescheduled, postponed, moved, or canceled.
Order Cancellation, Return, and Refund Policy and as required by applicable law, virtual goods are non-returnable and non-refundable.
Affects: Seller, Listing
