Summary
Removed specific appeal documentation requirements (customer confirmation screenshot and logistics provider delivery image). Policy now presents metric definition without appeal guidance section.
Why it matters
The removal simplifies appeal procedures for VTR violations, potentially lowering seller burden for disputing invalid tracking claims. Clarifies that appeal process guidance has been consolidated elsewhere or restructured.
Recommended action
Verify current VTR appeal procedures on TikTok Shop seller portal. Document what evidence is now required to dispute tracking violations, as the formal appeal requirements section has been removed from this page.
No new content was added in this update.
Provide an authentic screenshot of the customer confirming in writing that they received their order.
Provide an authentic image of delivery confirmation from the logistics service provider.
Affects: Seller
