Summary
The SPS appeal process was updated with a new way to submit appeals via the SPS Diagnosis Page, adding more accessible options for sellers.
Why it matters
This change streamlines how sellers can address their Shop Performance Score (SPS) concerns, promoting responsiveness to issues impacting their metrics.
Recommended action
Sellers should review the new appeal submission options and utilize them to address any discrepancies in their SPS metrics.
[Appeal orders] in the order list page.
Submit a new appeal ticket or check on your appeal status
No content was removed in this update.
Affects: Seller
