Summary
Guide restructured with AI summary added and title clarified to "SPS Metrics". Content reorganized into Q&A format with navigation improvements. No new requirements or deadlines introduced.
Why it matters
Presentation change only. SPS appeal process, review timeline (3-4 days), order limits (30/ticket), and appeal caps (3 per metric) remain unchanged. Sellers face no new compliance burden from this update.
Recommended action
Review updated guide layout for clarity on appeal access points (Seller Center > Account Health > Shop Performance > Appeal Center). No policy compliance action required.
The SPS Appeal feature lets eligible sellers submit SPS metric appeals directly in Seller Center when issues were outside their control and supported by evidence.
It’s being rolled out in phases and should reach all sellers by end of March 2026.
Access it via Seller Center > Account Health > Shop Performance > Appeal Center or Appeal orders on the diagnosis page, then choose the metric, reason, affected order(s) (up to 30 per ticket), and upload proof.
Review takes about 3–4 business days; each order gets 3 appeals per metric.
Overview
Why Does the SPS Appeal Feature Matter?
Where can I check if the SPS Appeal feature is available for me?
No content was removed in this update.
Affects: Seller
