Summary
Removed IM Dissatisfaction Rate appeal guidance; consolidated into restructured SPS Appeal Guide. No change to appeal rules (3 appeals/metric, 3-4 day review). Navigation updated but existing requirements unchanged.
Why it matters
Sellers relying on IM Dissatisfaction Rate appeal instructions lose direct reference, though 3-appeal limit and review timeline persist in consolidated guide. No new restrictions; documentation restructuring only.
Recommended action
Review updated SPS Appeal Guide to confirm IM metric appeals remain supported. Verify access points and submission process remain the same. No operational changes required.
No new content was added in this update.
Check the status of your appeal
From the Appeal Center page, click the Detail button of any submitted tickets listed on the page, the appeal status view page for that ticket will display the review status and the detailed appeal content of the ticket. Allow up to 3-4 business days for this process. Frequently Asked Questions (FAQs)
How many times can I submit the same appeal?
Each order can only be appealed 3 times for the same metric(Please note: after 3 failed appeal attempts, the appeal entry for the corresponding metric of the order will be closed). Is the content above helpful? Previous Your Guide to Category Qualification×
Affects: Seller
