Summary
Policy page reformatted with new AI summary section. Core seller protection features (auto-reject invalid refunds, block risky buyers, filter abusive feedback, extended review periods) remain substantively unchanged.
Why it matters
No new enforcement actions, requirements, or deadlines introduced. Existing protections restated in condensed AI-generated summary format. Sellers should verify new summary accurately reflects their rights under original policy.
Recommended action
Review new AI summary section to ensure it aligns with your understanding of refund review windows, risky buyer blocking rules, and SPS feedback filtering. Confirm no new compliance obligations apply.
No new content was added in this update.
Seller Features to Protect Your Shop 02/26/2026 Key Points:
Tik Tok Shop prioritizes seller protection with automated systems to: Manage refunds Block risky buyers Ensure fair claim verification Extended review periods for high-value and undelivered returns give you more time to review requests.
Overview Sell with confidence on Tik Tok Shop.
We protect your shop with system features designed to prevent abusive buyer behavior.
This helps create a smoother, more reliable selling experience.
Seller Protection Features Automatic refund rejections Refund or return requests are automatically rejected if they don’t meet requirements.
Examples include: Requests sent after the return window Lacking valid reasons Flagged as risky This feature helps prevent unnecessary losses.
It ensures only legitimate returns and refunds are processed.
Blocking risky buyers from refunds We monitor buyer behavior for risky patterns.
This includes frequent refund requests or repeated negative behavior.
Blocking these buyers reduces disputes and saves you time.
Proof required for refund-only or non-returnable requests Buyers must provide proof of their claim for refund-only requests.
This could include photos, descriptions, or other documentation of the issue.
This helps verify claims and ensures fair handling of each request.
Risky buyers excluded from performance metrics Feedback from abusive or risky buyers is filtered out.
This ensures your Shop Performance Score (SPS) reflects real customer experiences.
Return and Refund Approval Extension More time for high-value refunds For refunds over $100, review period is extended from 2 to 4 business days.
This gives you more time to check details and confirm the claim.
Affects: Seller
Longer return approval for undelivered returns If a return takes longer to arrive after drop-off, you’ll have more time to review the request.
You can start reviewing undelivered refunds 10 days after the drop-off date.
Refunds are auto-approved after 30 days.
This gives you a 20-day window to review and decide.
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