Summary
Policy document substantially condensed. Core OVL mechanics, probation program rules, and violation appeal procedures removed. Only key points and section headers retained in new version dated 06/30/2026.
Why it matters
Sellers lose detailed guidance on OVL tracking, probation task completion, violation appeal steps, and best practices for limit increases. New condensed format provides minimal actionable detail despite same underlying rules remaining in force.
Recommended action
Confirm whether detailed OVL guidance has been moved to linked pages (Probation Program, Shop Health) or permanently removed. If removed, sellers may struggle to understand compliance pathways. Verify full policy intent remains unchanged despite format collapse.
Key Points: Order Volume Limit (OVL) caps the number of orders a shop can receive per day.
You can check your OVL in Seller Center on the Manage Orders page.
Order Volume Limit (OVL) caps the number of orders a shop can receive per day.
You can check your OVL in Seller Center on the Manage Orders page.
Key Points: Order Volume Limit (OVL) caps the number of orders a shop can receive per day.
You can check your OVL in Seller Center on the Manage Orders page.
Order Volume Limit (OVL) caps the number of orders a shop can receive per day.
You can check your OVL in Seller Center on the Manage Orders page.
You can check your OVL in Seller Center on the Manage Orders page.
This document outlines what an Order Volume Limit (OVL) is, how to check it, and why this limit may be applied to your shop.
Order Volume Limits are also subject to our Seller Enforcement Policy.
Sellers must comply with both this document and the Seller Enforcement Policy when operating a shop on Tik Tok Shop and fulfilling customer orders.
Upon reaching an OVL, products will appear as "out of stock" to customers and the shop will not be able to receive additional orders until the order limit is reset the next day.
Affects: Seller
By restricting daily order limits, Tik Tok Shop helps ensure that sellers can manage their order fulfillment effectively.
Product is shown "out of stock" to customers when OVL is reached.
Checking Your OVL From Seller Center, click on the Probation Program Page to find out your current status, order volume, and tasks associated to increase your order limit.
Please note: The Order Volume Tracker displays both the daily order limit and remaining orders.
The first number (0) represents orders received and the second number (50) shows the seller's OVL.
This seller has 0 orders and 50 orders left before their OVL resets the following day.
Probation Program All shops in the Shop Probation Program are subject to daily order volume limits.
You can increase the order limit by completing probation tasks.
Visit the Probation Program Page to find out your current status, order volume and tasks.
Violations Shop violations may impact your order limit.
Check the Seller Center Shop Health to monitor any violations.
To submit an appeal for a violation, please follow the standard violation appeal process with these steps: Seller Center > Shop Health page > Violation Records > View details > Appeal How will I know if an OVL has been applied to my shop?
If your shop receives an OVL due to a violation, a violation ticket will appear in Seller Center > Shop Health > Violation Records.
Please note: When a seller is in probation with an OVL of 200 and later receives a violation that sets the OVL to 10, the lower limit (OVL 10) will take effect.
If your OVL is applied due to the New Shop Probation Period or other special circumstances, you’ll see it reflected on your homepage or in the Manage Orders tab.
How can I increase my daily order limit?
To increase or remove your daily order limit, maintain strong performance and compliance over time.
If you are in the Probation Program: Refer to our Shop Probation Program guide to learn more about graduating from probation and increasing your OVL.
Best Practices to Improve Your OVL:
Register your shop with valid and accurate information Use clear product titles and images Ship orders on time with valid tracking number Provide quick and helpful replies to customers Reduce order cancellations and returns Avoid frequent price or product listing changes Follow platform rules and keep your account healthy Tik Tok Shop regularly reviews your performance and adjusts order limits based on recent activity.
Keep improving, and your order limit will increase over time!
Enforcement Actions and Appeals We regularly review your shop’s compliance with this document and our Seller Enforcement Policy.
If any violations are identified, Tik Tok Shop may take enforcement action at our sole discretion.
This may include, but is not limited to: Deducting points from your Account Health Rating Removing product listings Revoking your access to offer products for sale Issuing refunds to customers For more information on enforcement actions, refer to our Seller Enforcement Policy.
If you would like to appeal an enforcement action, visit the Appeals section for guidance.
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