Summary
Page restructured to add "How Non-Buyer Fault Return and Refund Rate is Calculated" section and clarified FBT/TikTok Shipping exclusions. Sellers must use protective packaging and honest product descriptions—existing requirements restated.
Why it matters
TikTok Shipping exclusions now explicitly limited to 'package not received' claims, tightening NBFR calculation scope. Restated packaging/description guidance signals compliance expectations but creates no new enforcement triggers.
Recommended action
Review NBFR exclusion eligibility for TikTok Shipping orders; audit current product descriptions and packaging practices against stated standards for documentation purposes.
How Non-Buyer Fault Return and Refund Rate is Calculated
No content was removed in this update.
Affects: Seller, Listing
