Summary
Policy language clarified from "reimburse" to "provide reimbursement" and "LSP" expanded to "shipping carrier (LSP)". Damage from prior use or opened products remain non-covered. No new requirements introduced.
Why it matters
This is clarifying existing reimbursement rules without changing what is covered. The substantive standard—damage must originate from carrier fault—remains unchanged. No new conditions added.
Recommended action
Review documentation to confirm fraud claim evidence and carrier damage proof processes align with unchanged reimbursement eligibility standards.
Key Considerations: We may not provide reimbursement if there is no evidence that the damage was caused by the shipping carrier (LSP). Damage from previous use or signs that a product was opened before shipping are considered product condition issues. These fall under the \"Item does not match description\" or \"Item not as expected\" scenarios, which are not covered.
Key Considerations: We may not provide reimbursement if there is no evidence that the damage was caused by the shipping carrier (LSP). Damage from previous use or signs that a product was opened before shipping are considered product condition issues. These fall under the \"Item does not match description\" or \"Item not as expected\" scenarios, which are not covered.
Affects: Seller
