Summary
Reworded "Delivered But Not Received" claim scenario from "logistics status" to "Tracking shows" and clarified that buyer OR platform Customer Service can confirm non-receipt. No change to eligibility, approval criteria, or reimbursement rules.
Why it matters
Change is presentation-only, clarifying existing claim language without altering dispute resolution or reimbursement conditions. Sellers see the same coverage rules apply; no new behavioral requirements introduced.
Recommended action
No action required. Review update for team awareness, but existing claim procedures and automatic approval conditions remain unchanged.
Tracking shows the package was delivered, but the buyer or platform Customer Service confirms the customer never received it.
Tracking shows the package was delivered, but the buyer or platform Customer Service confirms the customer never received it.
Affects: Seller
