Summary
New shipping label requirements mandate clear labeling with customer's details and order numbers. Labels must not contain external hyperlinks or unrelated information. Non-compliance risk involves product liquidation or re-labeling costs by LSPs.
Why it matters
This change imposes strict labeling requirements that, if not followed, could result in the disposal of mislabeled packages or fees incurred by sellers. Accurate labeling is critical for delivery success and avoiding customer complaints about shipping failures.
Recommended action
Sellers should review and update their shipping label processes to comply with the new requirements, ensuring correct details are included and irrelevant information is excluded to avoid enforcement actions and potential loss of packages.
The customer's name and full postal address (including zip code or postal code)
The customer's order number
The address to be used for returns (as entered in Return Warehouse section in Account Settings in Seller Center)
Shipping labels or barcodes provided by LSP must be applied firmly on the package.
Shipping labels must not include hyperlinks, QR codes, contact information from other platforms, or information irrelevant to the order.
Every package must have the correct labeling. LSPs may dispose of or liquidate mislabeled packages if the customer's information is unknown. They may also re-label a product at the seller's expense.
It is the customers' responsibility to ensure that the order delivery information is accurate and complete. If any shipping issue arises due to the customer's incorrect or incomplete address, the customer will bear the consequences (such as delivery failure).
If any shipping issue arises due to the customer's incorrect or incomplete address, the customer will bear the consequences (such as delivery failure).
Handing Over of Package to Logistics Service Providers (LSP)
No content was removed in this update.
Affects: Seller
