Summary
Clarification added to onboarding Q&A: sellers with dual last names must enter both names exactly as they appear on their ID. This is a presentation addition to existing identification-matching requirements, not a new substantive rule.
Why it matters
Reduces onboarding rejections for sellers with hyphenated or compound last names by explicitly stating dual-name entry requirement. No new enforcement action introduced; guidance clarifies pre-existing matching mandate.
Recommended action
Review seller education materials and FAQ documentation to ensure dual last name entry guidance is highlighted during sign-up workflow. No compliance changes required.
Q:
My ID was flagged for a last name mismatch. What should I do?
A:
Enter your last name exactly as it appears on your ID during sign-up.
Note:
If you have 2 last names, be sure to enter them both as they appear on your ID.
No content was removed in this update.
Affects: Seller