Summary
Presentation-only clarification: added FAQ entries restating existing Proof of Address document requirements (bank/utility/insurance statements) and street name matching rules. No new requirements introduced—clarifies existing onboarding guidance.
Why it matters
Sellers may encounter document rejection if unfamiliar with acceptable Proof of Address types or exact matching requirements. Clarified guidance reduces rejection friction but does not alter compliance obligations. Low practical risk if seller reviews FAQ before submission.
Recommended action
Review the FAQ entries to understand acceptable Proof of Address document types and exact address matching rules (including abbreviations and cardinal directions) before submitting onboarding documents. Ensure address matches Proof of Address document precisely.
Q:
My document was flagged as "not an acceptable type" for Proof of Address. What documents can I upload when signing up?
A:
Acceptable Proof of Address documents include: Bank or credit card statements Utility bills (phone, cable/internet, gas, electric, or water)Active insurance policies (life, disability, property, or casualty)
Q:
My document was flagged for a mismatch in the street name on the Proof of Address. What should I enter when signing up?
A:
Enter the address exactly as it appears on your Proof of Address document. Make sure every part of the address matches exactly, including abbreviations. Also, be sure to include all the cardinal directions (North, South, East, West) and their subdivisions (Northeast, Southeast, and others).
Tip:
Every part of the address must match exactly.
No content was removed in this update.
Affects: Seller