Summary
Language clarification in after-sales dispute guidance: "buyer misunderstood the product" reworded to "product did not match the buyer's expectation"; "on the way" changed to "in transit." No new requirements introduced.
Why it matters
Sellers preparing dispute appeals should understand TikTok's refined terminology. The change clarifies seller burden (managing expectations vs. misunderstandings) and updates procedural language, but does not alter evidence requirements or appeal standards.
Recommended action
Review updated appeal templates and evidence submission guidance to align language in future dispute responses. No operational changes required; existing evidence procedures remain valid.
Item is correct(Select this when the product did not match the buyer's expectation)
Item is correct(Select this when the product did not match the buyer's expectation)
Affects: Seller
