Summary
Presentation-only clarification: "ETA" expanded to "Estimated Time of Arrival (ETA)" and "still on the way" changed to "still in transit" in after-sales appeal evidence guide. No new requirements.
Why it matters
Sellers submitting appeal evidence should use the clarified terminology to ensure consistency with updated platform language, but no new documentation standards or enforcement actions are introduced.
Recommended action
Review current appeal submissions to align terminology with updated guide. No urgent action required as existing evidence standards remain unchanged.
Tracking info (order ID, Estimated Time of Arrival (ETA))Proof of agreement if a replacement was discussed
Tracking info (order ID, Estimated Time of Arrival (ETA))
Products shipped in multiple packages(Select this when another item in the same order is still in transit)
Tracking info (order ID, Estimated Time of Arrival (ETA))Proof of agreement if a replacement was discussed
Tracking info (order ID, Estimated Time of Arrival (ETA))
Products shipped in multiple packages(Select this when another item in the same order is still in transit)
Affects: Seller
