Summary
TikTok Shop now explicitly requires sellers to submit product label or production documentation images when appealing material mismatch claims in disputes.
Why it matters
Sellers must prepare documentation to support material authenticity claims or risk losing appeals on product misrepresentation disputes. Lack of proper evidence could result in forced refunds.
Recommended action
Audit product documentation processes and establish a system to capture product labels and production records before fulfillment to support future appeals.
To appeal a customer's claim that the product material does not match the description, provide images of the product label or production documentation.
No content was removed in this update.
Affects: Seller, Listing