Summary
Packing video evidence requirements clarified: must show order info, correct product/quantity/condition, proper packing materials for fragile items, and continuous unedited footage. This restates existing guidance without introducing new enforcement thresholds.
Why it matters
Sellers use packing videos to win disputes and appeals. This change formalizes documentation standards sellers already follow, reducing ambiguity about what constitutes acceptable proof when rejecting refunds or appealing buyer claims.
Recommended action
Review existing packing video practices against the four explicit requirements (order info, product correctness, packing method, continuity/clarity). Ensure future videos meet all four standards to strengthen dispute positions.
Proper packing materials and methods, especially for fragile items. This step is important for return/refund reasons related to damage or breakage.
Continuous, clear, unedited footage
No content was removed in this update.
Affects: Seller