Summary
Added AI-generated summary section to existing After-Sales Evidence Guide. New summary condenses key guidance into one-line takeaway, required materials, actionable steps, and compliance red lines. No new substantive requirements introduced.
Why it matters
Presentation restructuring improves guidance clarity and navigation for sellers managing disputes, but does not alter evidence standards or enforcement consequences. Existing requirements remain unchanged.
Recommended action
Review the new AI summary format to ensure internal team understands it mirrors existing policies. No compliance actions required; verify no seller-facing communications amplify language unnecessarily.
One-line takeaway: Strong, clear evidence is essential to win appeals and reject requests fairly.
Required Materials:
① Packing/unpacking videos must be continuous, clear, unedited ② Include order info, all package sides, product condition, and issue shown ③ Add certificates, authenticity proof, agreement screenshots, or other relevant evidence
Actionable Steps:
① In Seller Center, Respond or Appeal from Manage Return/Refund ② If product received, grade return condition: Original, Minor damage, Severe damage, or Wrong item ③ Then refund, reject with evidence, or appeal speedy refund
Red Lines & Compliance:
① Must use the standardized Returns Grading Framework ② Off-platform chat screenshots may be rejected due to tampering risk ③ Weak or missing evidence reduces dispute, appeal, and rejection success
Immediate next action: Prepare valid evidence before submitting cases
Key Points:
You need strong evidence when handling appeals, disputes, or refund rejections. Good proof often decides whether a case is ruled in your favor. Failing to provide sufficient evidence may result in your appeal being denied or a dispute being lost. Providing clear, valid evidence helps you protect your business and avoid unnecessary disputes.
You need strong evidence when handling appeals, disputes, or refund rejections. Good proof often decides whether a case is ruled in your favor. Failing to provide sufficient evidence may result in your appeal being denied or a dispute being lost.
Providing clear, valid evidence helps you protect your business and avoid unnecessary disputes.
Reject refund requests with confidence when valid evidence supports your decision
No content was removed in this update.
Affects: Seller