Summary
Policy now requires sellers to document test orders with order ID, date, customer name, test indicator, and cancellation rationale. Maximum 30 test orders permitted. Added detailed submission requirements for cancellation rate appeals.
Why it matters
Sellers exceeding 2.5% seller-fault cancellation rates must now gather and submit specific evidence to appeal violations. Failure to provide compliant documentation blocks dispute resolution and may result in account penalties or shop restrictions.
Recommended action
Review current cancellation documentation practices. If you've submitted test order evidence, verify screenshots contain all five required fields and count does not exceed 30 orders. Audit filing procedures to ensure compliance with new submission standards.
A brief explanation of why the orders were canceled by the seller instead of the customer.
The number of test orders submitted must not exceed 30 orders.
No content was removed in this update.
Affects: Seller