Summary
Policy clarified to explicitly reference Fulfillment Policy as binding alongside SFCR requirements. No change to 2.5% threshold or enforcement consequences. Updated date 06/02 to 06/10/2026.
Why it matters
Sellers now have explicit notice that SFCR compliance requires adherence to both this document and Fulfillment Policy. Clarifies scope of obligations without introducing new enforcement or changing the existing 2.5% threshold.
Recommended action
Review Fulfillment Policy to confirm existing practices align with both SFCR and Fulfillment Policy requirements. No threshold change requires action.
Seller Requirement: Maintain an Seller-Fault Cancellation Rate of less than or equal to 2.5%.
Seller Requirement: Maintain an Seller-Fault Cancellation Rate of less than or equal to 2.5%.
Key Points:
This document outlines the Seller-Fault Cancellation Rate (SFCR) requirements on Tik Tok Shop.
SFCR compliance is also subject to our Fulfillment Policy.
Sellers must comply with both this document and the Fulfillment Policy when fulfilling orders on Tik Tok Shop.
Seller Requirement: Maintain an Seller-Fault Cancellation Rate of less than or equal to 2.5%.
Seller Requirement: Maintain an Seller-Fault Cancellation Rate of less than or equal to 2.5%.
Key Points:
Seller-Fault Cancellation Rate metric is used to evaluate the quality of a seller's fulfillment process and product shipping.
Affects: Seller