Summary
Two new abusive review behaviors added to prohibited conduct: (1) making repeated requests to customers to leave reviews, and (2) responding to reviews in ways that violate Community Guidelines or expose customer personal information.
Why it matters
Sellers risk account penalties for common post-purchase request practices. The policy now explicitly prohibits patterns sellers may use to boost review volume, and restricts seller responses that could include customer harassment or data exposure—direct enforcement risks.
Recommended action
Audit post-purchase messaging for review solicitation frequency; establish response templates that comply with Community Guidelines; ensure all review replies exclude customer personal data. Document review request cadence to demonstrate compliance.
Make repeated requests to customers to leave a review on an order.
Respond to reviews in a manner that violates Community Guidelines or reveals personal information about customers.
No content was removed in this update.
Affects: Seller
