Summary
Three new seller response deadlines added: 4 business days for return requests, 2–4 business days for non-returnable refunds, 24 hours for unshipped order refunds.
Why it matters
Sellers must now meet strict response deadlines or risk non-compliance. Failing to respond within 24 hours to unshipped refunds or 4 days to returns creates operational pressure and potential enforcement exposure for account standing.
Recommended action
Audit return/refund workflows and set internal tracking to ensure response deadlines are met. Document procedures to respond to return requests within 4 days and unshipped refunds within 24 hours.
The following are key seller deadlines: Respond to return requests within 4 business days. Respond to refund requests for non-returnable items within 2-4 business days. Respond to refund requests for unshipped orders within 24 hours.
Respond to return requests within 4 business days.
Respond to refund requests for non-returnable items within 2-4 business days.
Respond to refund requests for unshipped orders within 24 hours.
No content was removed in this update.
Affects: Seller
