Summary
Policy restructured with new "Initial Request" section header. Seller response deadline changed from fixed "4 business days" to reference external "After-sales Handling Time Requirements" document. Same auto-approval trigger maintained.
Why it matters
Sellers must now check separate document for actual deadline instead of inline policy text. Failure to reference correct timeline could cause missed response deadlines and automatic approval against seller interests.
Recommended action
Locate and review "After-sales Handling Time Requirements" document to confirm your actual response deadline. Update internal processes to reference new external policy location.
Initial Request (Customer Action — Before the Dispute Process Begins)
No content was removed in this update.
Affects: Seller
