Summary
Added requirements specify that disputes must include authentic, relevant, and complete documents submitted within outlined time limits, enhancing TikTok's capacity to investigate and make judgments.
Why it matters
This change imposes stricter submission requirements on sellers regarding dispute materials, raising the stakes for compliance with the dispute process. Failure to comply can result in unfavorable judgments and financial loss for sellers.
Recommended action
Sellers should review their documentation processes to ensure compliance with new dispute requirements and consider implementing checks to meet submission deadlines.
Disputes are evaluated based on supporting materials submitted by both parties.
All documents must be authentic, relevant, complete, and submitted within the time limits outlined in the After-sale Dispute Framework section.
Tik Tok Shop may conduct additional investigations if needed.
If materials are insufficient, we will make a judgment based on available evidence.
No content was removed in this update.
Affects: Seller
