Summary
The policy now requires TikTok Shop to notify both buyer and seller of dispute outcomes, clarifying communication process during escalations.
Why it matters
This change enhances transparency and ensures sellers are aware of decisions made on disputes affecting them, helping to manage expectations and maintain compliance.
Recommended action
Sellers should review their dispute response protocols to ensure they comply with the updated notification and decision-making processes.
Platform Investigation:
Tik Tok Shop reviews evidence submitted by both parties and makes a final decision. Both parties will be notified of outcomes via their registered contact information.
Both parties will be notified of outcomes via their registered contact information.
No content was removed in this update.
Affects: Seller
