Summary
Removed specific initial customer request processing steps from the after-sales dispute policy, changing how disputes may be initiated and escalated.
Why it matters
This change alters the dispute escalation process for sellers, impacting how disputes are filed and managed. Without a clear initial request guideline, sellers may face increased disputes or compliance risks.
Recommended action
Sellers should review the updated escalation process and ensure compliance with the new timeline and evidence submission requirements to mitigate risks.
No new content was added in this update.
1. Initial Request (Customer Action — Before the Dispute Process Begins)
Affects: Seller
