Summary
Removed requirements state that sellers must submit evidence within 24 hours of receiving a dispute notification, bear loss for wrong return addresses, and must issue refunds even if the returned item doesn't arrive.
Why it matters
This change increases seller liability regarding dispute handling and refunds, putting additional financial and operational burdens on sellers in ensuring accurate address and timely evidence submission.
Recommended action
Review and adjust internal processes to ensure compliance with dispute management requirements, focusing on effective evidence documentation and return address accuracy.
No new content was added in this update.
Your top priority is to submit your evidence within 24 hours of receiving a dispute notification.
After a decision is made, complete any required actions listed in the decision. This can include issuing a refund, sending a replacement, or shipping missing items.
The full refund of the product cost.
In most cases, the original and return shipping fees.
You must provide a correct, accessible return warehouse address. If the address is wrong and the item is lost, you bear the loss.
You are responsible for any damage or loss during return shipping in most seller-fault cases. This means you must issue a refund even if the returned item never arrives.
Affects: Seller
