Summary
Removed requirements for investigating seller's intent in fulfilling orders accurately and supporting refunds for bad faith actions. Sellers no longer face direct inquiry regarding product recalls without proof of intention.
Why it matters
The removal of these requirements may reduce seller accountability, leading to increased risks for customers and potential losses. Sellers must adapt to the new lower burden of proof in disputes.
Recommended action
Sellers should review their dispute management processes to ensure compliance and prepare documentation to defend against any future claims.
No new content was added in this update.
Investigate whether the seller had no intention of fulfilling the order accurately.
If the seller is found to have acted in bad faith, Tik Tok Shop will support a refund from the seller to the customer.
Support a refund from the seller to the customer.
Hold the seller responsible for any product recalls and require them to support all refunds.
Require supporting documents if the recall does not apply to all product batches. These documents must explain why the remaining products were not recalled.
Affects: Seller
