Summary
Removed requirement for sellers to submit evidence within 24 hours when a dispute notification is received, putting sellers at risk for automatic refunds.
Why it matters
This change increases risk exposure for sellers as they may face automatic refunds without the opportunity to present evidence, affecting their financial accountability.
Recommended action
Sellers should implement internal processes to respond promptly to dispute notifications to mitigate risk of automatic refunds.
No new content was added in this update.
Submit Evidence:
Sellers must provide evidence within 24 hours of receiving a dispute notification. Missing this deadline may lead to an automatic refund at the seller’s expense. Submit supporting materials for Tik Tok Shop to judge the dispute by going to Seller Center > Orders > Manage Returns > Appealed/Disputed.
Submit supporting materials for Tik Tok Shop to judge the dispute by going to Seller Center > Orders > Manage Returns > Appealed/Disputed.
Examples of Evidence:
Proof of delivery, product condition, communications with the customer, and product photos. Tik Tok Shop will review prior communications and request additional materials if needed.
Tik Tok Shop will review prior communications and request additional materials if needed.
Affects: Seller
