Summary
Removed a brief summary section on dispute judgment criteria from the main body. The full detailed requirements remain intact in the expanded new policy context with identical substantive rules on document authenticity, relevance, completeness, and submission deadlines.
Why it matters
No change to actual dispute judgment requirements or seller obligations. The removed text was redundant with content that appears elsewhere in the same policy. Sellers must still meet all original deadlines and evidence standards; this is a presentation restructuring only.
Recommended action
No action required. Review the expanded policy sections on "TikTok Shop Dispute Judgment" and "Dispute Workflow" to confirm all dispute timelines and evidence requirements remain unchanged. No new seller behavior is required.
No new content was added in this update.
Disputes are evaluated based on supporting materials submitted by both parties.
All documents must be authentic, relevant, complete, and submitted within the time limits outlined in the After-sale Dispute Framework section.
Tik Tok Shop may conduct additional investigations if needed.
If materials are insufficient, we will make a judgment based on available evidence.
Affects: Seller
