Summary
New explicit requirements for compliance documentation in product quality appeals: provide original, unaltered, non-expired certifications (e.g., PRP, cGMP) with all logos, markings, IDs, dates, signatures legible and current.
Why it matters
Sellers must now maintain and submit original compliance documentation to defend product quality violations. Altered or expired certifications will be rejected, risking listing removal. Requires inventory of valid certificates and renewal tracking.
Recommended action
Audit all product certifications for validity and legibility. Establish renewal schedule. Prohibit document alteration in submission workflows. Prepare digital archive of original, current compliance materials for appeals.
Provide original documents: All documentation must be official, accurate, legible, and current. This includes logos, markings, IDs, dates, or signatures Some products on Tik Tok Shop undergo strict scrutiny to determine if they are eligible for sale, such as food and children's products. Refer to Category Qualification: The Process for more information
Some products on Tik Tok Shop undergo strict scrutiny to determine if they are eligible for sale, such as food and children's products. Refer to Category Qualification: The Process for more information
Do not alter documents: Do not obscure, redact, or modify official materials in any way
Do not submit expired documents: Ensure all certifications are valid and renew them as needed
No content was removed in this update.
Affects: Seller, Listing