Summary
Policy page restructured with cleaner formatting and "Key Requirements at a Glance" summary. Core verification requirements (valid ID, clear photo, JPG/JPEG format) remain unchanged from 05/26/2026 version.
Why it matters
Sellers must maintain valid government ID and clear photo documentation. This is a presentation refresh only—no new enforcement conditions or procedural requirements were added. Existing re-verification triggers and suspension/closure consequences remain in effect.
Recommended action
Review the updated layout for clarity. No immediate compliance action is required. Ensure your stored ID documentation meets stated standards (valid, unexpired, clear, JPG/JPEG format under 10 MB).
Key Requirements at a Glance: Have a valid, unexpired government-issued ID.
Ensure your ID photo is clear, complete, and in JPG or JPEG format.
Have a valid, unexpired government-issued ID.
Ensure your ID photo is clear, complete, and in JPG or JPEG format.
How to complete re-verification Follow the Persona (our third-party verification tool) verification prompts Your qualification is under review Verification failed and you can re-verify Verification failed
Identity Re-verification Requirements 05/26/2026 Here at Tik Tok Shop, we want to provide our users with a secure and trustworthy shopping environment.
At times, we may ask you to re-verify your identity (ID).
This can happen if we detect risk from your shop or products, such as a spike in negative customer reviews or policy violations.
This guide covers how to re-verify your identity, including what documents you'll need to have ready.
Failure to successfully verify your identity may result in account suspension or closure.
Steps to complete re-verification: When you receive the verification task, click "verify now" to begin verification.
Please note, you'll need to verify with the same personal information you submitted during onboarding.
Then follow the Persona verification prompts: Your qualification is under review: Verification failed and you can re-verify: Verification failed: Verification succeeded: Requirements For Supporting Images Do's ✅Documents must be valid and not expired Must be a clear, high-quality, complete, and color image of your government-issued photo IDYour photo and personal information elements in the ID must be clear and visible Your information in the ID must match the information you used to register your Tik Tok Shop account Images must be less than 10 MB and in JPG or JPEG format Don'ts ⛔ No angled, blurry, cropped, or altered (such as filtered) images Images must not be screenshots with phone or computer screen banners and icons displayed Is the content above helpful?
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Affects: Seller
