Summary
New 5-business-day deadline for FCML shipping label generation. Failure to generate labels within this window triggers automatic order cancellation.
Why it matters
Sellers using FCML now face strict 5-day deadline or automatic cancellation. Non-compliance results in order loss, buyer dissatisfaction, and potential account issues from cancellation frequency.
Recommended action
Review FCML fulfillment workflows. Set internal label generation target to day 3–4 to avoid breaching 5-day SLA. Update systems and staff on new FCML deadline.
Tik Tok Shop will automatically cancel an order if it is not marked as Awaiting Collection within the auto-cancellation SLA, i.e. tracking information has not been added to Seller Center. For First Class Mail Letter (FCML) Shipping, sellers must generate FCML shipping labels within 5 business days of an order entering Awaiting Shipment to
Tik Tok Shop will automatically cancel an order if it is not marked as Awaiting Collection within the auto-cancellation SLA, i.e. tracking information has not been added to Seller Center. For First Class Mail Letter (FCML) Shipping, sellers must generate FCML shipping labels within 5 business days of an order entering Awaiting Shipment to avoid auto-cancellation.
Affects: Seller
