Summary
Fulfillment SLA requirements reworded for clarity. Made-to-Order and Pre-Order timelines remain substantively identical (handling time + 1 day to transit, + 5 days to delivered, auto-cancel thresholds unchanged). Language improved for readability.
Why it matters
No new requirements or deadlines introduced. Sellers face no additional compliance burden or enforcement risk from this update. Existing SLAs and auto-cancel policies apply unchanged. Clarified wording reduces potential confusion about tracking deadline calculations.
Recommended action
Review updated language to confirm your team understands timeline references now link to "handling time" variable throughout. No changes to operational timelines or tracking procedures required.
Orders must be marked as In Transit (for example, scanned by carriers) within the handling time set by the seller plus 1 business day.
Tik Tok Shop will auto-cancel an order if the order status is not updated to Awaiting Collection (i.e., tracking information has not been added to Seller Center) within handling time plus 4 business days.
Orders must be marked as within the handling time set by the seller 5 business days.
Orders must be marked as In Transit (for example, scanned by carriers) within the handling time set by the seller plus 1 business day.
Tik Tok Shop will auto-cancel an order if the order status is not updated to Awaiting Collection (i.e., tracking information has not been added to Seller Center) within 5 business days of pre-order closure date.
Orders must be marked as Delivered within the handling time set by the seller 5 business days.
Affects: Seller
Orders must be marked as In Transit (for example, scanned by carriers) within 2 business days after the pre-order closure date.
Tik Tok Shop will auto-cancel an order if the order status is not updated to Awaiting Collection (i.e., tracking information has not been added to Seller Center) within 5 business days of pre-order closure date.
Orders must be marked as Delivered within 6 business days of the pre-order closure date.
Orders must be marked as In Transit (for example, scanned by carriers) within 2 business days after the pre-order closure date.
Tik Tok Shop will auto-cancel an order if the order status is not updated to Awaiting Collection (i.e., tracking information has not been added to Seller Center) within 5 business days of pre-order closure date.
Orders must be marked as Delivered within 6 business days of the pre-order closure date.
