Summary
Policy page restructured with expanded explanation of settlement tiers, reserve levels, and evaluation criteria. Core requirements remain unchanged: 30-day reserve holds, monthly performance reviews, SPS thresholds unchanged.
Why it matters
This is a presentation update only. The underlying payout mechanics, reserve period (30 days), and performance evaluation basis are unchanged. Sellers face no new behavioral requirements or compliance deadlines from this reformatting.
Recommended action
Review updated policy page for clarity on settlement tier names and reserve level structure, but no immediate operational changes required. Existing payout workflows and SPS targets remain the same.
No new content was added in this update.
Settlement Tiers – This determines when your earnings (minus any reserves) are paid out, based on successful order delivery and your performance as a seller.
Reserve Levels – A portion of your funds is held temporarily to cover possible returns or refunds. This helps protect the customer experience and the platform's integrity from potential issues like fraud or high return rates. If these reserve funds are not needed, they will be released and made available to you after 30 days.
Affects: Seller
