Return and Refund Requests

Sellers must strictly follow the cancellation, returns, and refund information displayed on the product detail page.

Changing service conditions to less-preferential ones after an order is placed is prohibited.

Sellers must handle inquiries and complaints swiftly and comply with applicable laws and regulations.

Sellers must comply with our Customer Order Cancellation, Return, and Refund Policy.

Offering off-platform returns or refunds is prohibited. All return and refund requests must be carried out through Tik Tok Shop. See our Customer Order Cancellation, Return, and Refund Policy.

All return and refund requests must be carried out through Tik Tok Shop. See our Customer Order Cancellation, Return, and Refund Policy.

Asking customers to cancel orders outside of Tik Tok Shop's processes is prohibited. See our Guide to Managing Order Cancellations.