Customer Service-Initiated Partial Refund

Buyers cannot request this type of refund themselves.

Sellers have 2 business days (items ≤$100) or 4 business days (items >$100) to approve or reject the request.

If the seller does not respond, the request is automatically approved.

Sellers cannot modify the refund amount.

If approved, the buyer keeps the item.

Each item is eligible for only 1 Customer Service-initiated partial refund; any subsequent request must go through the standard return and refund process.