Return Frequency

When a customer's refund request matches a seller's rules, Tik Tok Shop may automatically process the refund without requiring a return.

If a seller wants to appeal an automatic refund, they can do so through the Contact Us page in Seller Center.

Sellers are responsible for the rules they set for automatic Seller-Preferred Refund without Return.

Appeals will not be accepted for automatic refunds resulting from seller errors in setting or editing rules.

Sellers using the automatic Seller-Preferred Refund without Return do so at their own risk and must comply with all applicable laws.

Sellers are responsible for the rules they set for automatic Seller-Preferred Refund without Return. Appeals will not be accepted for automatic refunds resulting from seller errors in setting or editing rules.

Sellers using the automatic Seller-Preferred Refund without Return do so at their own risk and must comply with all applicable laws.