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Refunds will be automatically processed once the logistics provider confirms the order is being returned to the seller. Sellers do not need to take any action. Tik Tok Shop may cancel the order and issue the refund to the original payment method.
Orders valued at $200 or more will not receive an immediate refund for failed delivery. Instead, Tik Tok Shop may process the refund after the seller receives the returned item. Additionally, non-returnable items are not eligible for an advanced refund.
If you do not receive a returned item after an advanced refund has been issued, you may review the refund request starting from 10 days after customer drop-off. During this review period, you may approve or reject the refund.
If you reject the refund request during your review period, Tik Tok Shop may automatically raise a ticket to Customer Service for review.
If no action is taken within 30 days after an advanced refund is issued, the refund may be automatically approved.
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