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Tik Tok Shop may auto-approve all return requests for returnable categories (refer to the section titled "Non-Returnable Categories" below for non-returnable categories).
Sellers have 4 business days to review return and refund requests. If no action is taken within this timeframe, Tik Tok Shop may automatically approve the request.
Sellers have 2 business days to review refund-only requests for items $100 or less. For items priced over $100, sellers have 4 business days to take action. If the seller does not take action during that time, Tik Tok Shop may auto-approve the refund.
If an order is in transit and undelivered 6 calendar days after the estimated delivery time, no product return is required, and the following refund requirements apply:
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