Summary
New cancellation rules added: TikTok Shipping allows cancellation only before "To Ship"/"Awaiting Collection" status. Seller Shipping restricts to <1 hour from order. Trading cards/collectibles via bidding require seller approval for both shipping types.
Why it matters
Sellers now have stricter, faster windows to respond to cancellations. Trading card/collectibles sellers face new approval workflows. Missing the 1-hour window or bidding approval requirement could trigger auto-refunds and impact seller fault cancellation rates.
Recommended action
Review cancellation window settings immediately. For Seller Shipping orders, confirm systems flag cancellation requests within 1-hour "Pending" period. Trading card/collectibles sellers must implement approval workflows to avoid auto-cancellations.
Tik Tok Shipping:
If the order status has not changed to "To Ship" or "Awaiting Collection".
Seller Shipping:
If the cancellation request is made less than 1 hour from the time of ordering during the "Pending" period. For trading cards and other collectibles sold via the bidding feature, cancellations require seller approval. This applies to both Tik Tok Shipping and Seller Shipping.
For trading cards and other collectibles sold via the bidding feature, cancellations require seller approval. This applies to both Tik Tok Shipping and Seller Shipping.
No content was removed in this update.
Affects: Seller
