Summary
Policy text clarified for readability: appeal process requirements for order cancellations remain identical. Requirement to "provide supporting documentation" is restated more explicitly but no new evidence types or standards were added.
Why it matters
Sellers appealing order cancellations should understand the documentation requirement clearly. This rewrite removes grammatical ambiguity but does not change what evidence is required—no new enforcement action or standard is introduced.
Recommended action
Review appeal documentation guidelines to ensure your records (tracking, shipment proof, delivery confirmation) match the clarified standard. No change to existing appeal submission practice is required.
This can include valid tracking information, proof of shipment, proof of delivery, carrier acceptance scans, or other records that reasonably demonstrate the order is likely to be completed.
To appeal individual order cancellations, sellers should contact Customer Service.
They must provide supporting documentation that shows the order’s fulfillment status.
This can include valid tracking information, proof of shipment, proof of delivery, carrier acceptance scans, or other records that reasonably demonstrate the order is likely to be completed.
Affects: Seller