Summary
Return reason categories updated: "Inaccurate item description" replaced with "Product does not meet expectations". Spacing normalized in section headers. No change to refund responsibility rules.
Why it matters
Sellers should use updated reason language when processing returns, but existing refund responsibility rules remain unchanged. This is presentation-only with no new enforcement consequences or behavioral requirements.
Recommended action
Review updated return reason language in documentation to ensure return handling systems and customer communications reflect the new category name.
Responsibility for Forward Shipping Fee Refunds to Customers(Seller Chose 3PL-Seller Preferred Logistics)
Responsibility for Forward Shipping Fee Refunds to Customers(Seller Chose Fourth-Party Logistics (4PL)-Platform Preferred Logistics)
Responsibility for Return Forward Shipping Cost(Customer Chose Drop-off with Platform-Preferred Logistics & Order fulfilled by Fulfillment by Tik Tok (FBT)
Product does not meet expectations
Responsibility for Forward Shipping Fee Refunds to Customers(Seller Chose 3PL-Seller Preferred Logistics)
Responsibility for Forward Shipping Fee Refunds to Customers(Seller Chose 3PL-Seller Preferred Logistics)
Responsibility for Return Forward Shipping Cost(Customer Chose Drop-off with Platform-Preferred Logistics & Order fulfilled by Fulfillment by Tik Tok (FBT)
Inaccurate item description
Affects: Seller