Summary
Auto-approval language changed from mandatory "will auto-approve" to discretionary "may auto-approve" for returns, refunds, and timeout scenarios. Platform gains explicit discretion over approval decisions.
Why it matters
Sellers previously had clear auto-approval triggers after timeouts; now TikTok retains unilateral discretion to deny approvals even when deadlines pass. Undermines seller predictability and customer satisfaction guarantees during disputes.
Recommended action
Review appeal and dispute procedures; document refund request timelines and responses; monitor policy for enforcement guidance on "may" approval criteria and dispute escalation paths.
Tik Tok Shop may auto-approve all return requests for returnable categories (refer to the section titled "Non-Returnable Categories" below for non-returnable categories).
Sellers have 4 business days to review return and refund requests. If no action is taken within this timeframe, Tik Tok Shop may automatically approve the request.
Sellers have 2 business days to review refund-only requests for items $100 or less. For items priced over $100, sellers have 4 business days to take action. If the seller does not take action during that time, Tik Tok Shop may auto-approve the refund.
Tik Tok Shop may auto-approve all return requests for returnable categories (refer to the section titled "Non-Returnable Categories" below for non-returnable categories).
Sellers have 4 business days to review return and refund requests. If no action is taken within this timeframe, Tik Tok Shop may automatically approve the request.
Sellers have 2 business days to review refund-only requests for items $100 or less. For items priced over $100, sellers have 4 business days to take action. If the seller does not take action during that time, Tik Tok Shop may auto-approve the refund.
Affects: Seller